Shipping policy
Shipping Policy for TOVU LLC
Effective Date: May 21, 2024
1. Introduction
At TOVU LLC ("we," "our," "us"), we strive to provide our customers with a seamless and efficient shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our online retail dropshipping store. By placing an order with us, you agree to the terms set forth in this Shipping Policy. For any questions or concerns, please contact us at order@tovu.shop.
2. Order Processing
Order Confirmation: Once you place an order, you will receive an order confirmation email. This email serves as an acknowledgment of your order and includes your order details.
Order Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be extended.
3. Shipping Methods and Delivery Times
We offer a variety of shipping methods to meet your needs. Shipping options, estimated delivery times, and costs will be provided at checkout based on your shipping address and selected shipping method. Please note the following:
Expedited Priority Shipping: Estimated delivery within 3-7 business days.
International Shipping: Delivery times vary by destination and are subject to customs clearance procedures which may cause delays.
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
5. Shipping Restrictions
We currently ship to a wide range of international locations. However, there are certain countries and regions we may be unable to ship to due to legal restrictions or carrier limitations. If we are unable to ship to your location, you will be notified at checkout or via email.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track the status of your shipment. Please allow up to 48 hours for the tracking information to become available.
7. Delivery Issues
Incorrect Shipping Information: Ensure that your shipping address is complete and accurate. We are not responsible for orders delayed or returned due to incorrect or incomplete shipping information. Additional shipping charges may apply to re-ship the order.
Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address provided. In such cases, please contact the carrier to file a claim.
Delivery Delays: While we strive to ensure timely delivery, we are not liable for delays caused by unforeseen circumstances such as customs delays, natural disasters, or carrier issues.
8. Customs, Duties, and Taxes
For international shipments, the recipient is responsible for any customs duties, taxes, and fees imposed by the destination country. These charges are not included in the item price or shipping cost and are typically collected by the carrier at delivery. TOVU LLC has no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
9. No Returns Policy
Please be aware that TOVU LLC operates under a strict no returns policy. All sales are final. We encourage you to carefully review your order details, including product descriptions and shipping information, before completing your purchase.
10. Contact Us
If you have any questions, concerns, or need assistance with your order, please do not hesitate to contact our customer support team at order@tovu.shop.
TOVU LLC
Email: order@tovu.shop
By placing an order with TOVU LLC, you acknowledge that you have read, understood, and agreed to this Shipping Policy. Thank you for choosing TOVU LLC for your shopping needs. We are committed to providing you with quality products and excellent service.